Career Opportunities at Dedicated Micros
Technical Support Representative
Seeking a Technical Support Representative to work in our Chantilly, VA office. This help desk position will provide advanced telephone technical support for the Americas’ customers for our Digital Video Recorders. Ideal candidate will be a resourceful team player with strong communication, organization, computer and troubleshooting skills, and dedicated to customer satisfaction. Fluency in Spanish or French is a plus. Desire knowledge of TCP/IP, DSL/cable modems and routers/firewalls. Network+ certification, CCTV cameras/recorders is a plus. Knowledge of Macintosh Computers and Operating System is highly desired. If you are looking for a challenging, rewarding and stable career opportunity and have 2-3+ years of IT-related help desk experience, email your resume and salary requirements to mwalker@dedicatedmicros.com.
Must have the following:- Strong dedication to superior customer service, support, and satisfaction
- Strong professional communication skills with the customer
- Strong diagnostic and problem resolution skills (ability to think quickly on your feet)
- Basic knowledge and understanding of local area networks and PCs
Prefer the following:
- Knowledge of Macintosh Computers and Operating System
- Fluency in French to support our Canadian customers
- Fluency in Spanish to support our Latin America customers
- High School Diploma
- Some college or technical school preferred
- CompTIA Network+ certification is a plus
All applicants must be U.S. citizens or legally entitled to work in the United States, as Dedicated Micros does not provide sponsorship of H1 visas. We value the diversity of our people. Equal Opportunity Employer M/F/V/D.